ruka.

Welcome to Ruka. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website.

1. Information We Collect

We collect various types of information to provide and improve our services to you. This includes personal information you directly provide, such as your name, email address, phone number, and billing information when you register for an account, make a purchase, or contact us. We also gather usage data automatically as you interact with our website and services. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. Furthermore, if you enable location services, we may collect your geographical location data. We may also obtain information from third-party sources like social media platforms or public databases to supplement the information we have on file, always in accordance with applicable privacy laws.

2. How We Use Information

The information we collect is primarily used to provide, maintain, and improve our services. This means using your data to process your transactions, manage your account, deliver customer support, and personalize your experience. We also use information for internal operations, such as data analysis, testing, research, and to monitor and analyze usage and activity trends. Your data helps us to communicate with you about product updates, promotional offers, and important notices. We may also use your information to detect, prevent, and address technical issues or fraudulent activities, ensuring the security and integrity of our services.

3. Sharing Your Information

We may share your information with trusted third-party service providers who perform functions on our behalf, such as payment processing, data hosting, analytics, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed. We may also share information with business partners if it's necessary to provide a service you've requested or authorized. In certain circumstances, we may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court order or government agency). This includes situations where it's necessary to protect our rights, property, or safety, or the rights, property, or safety of others. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Security of Your Information

We are committed to protecting the security of your information. We implement a variety of technical and organizational measures designed to safeguard your personal data from unauthorized access, use, alteration, and disclosure. These measures include encryption for data transmission, firewalls, and secure server facilities. We also employ access controls to limit who can access your information to only those employees, contractors, and agents who need to know that information to process it for us, and who are subject to strict contractual confidentiality obligations. Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

1. Information We Collect

   We collect various types of information to provide and improve our services to you. This includes personal information you directly provide, such as your name, email address, phone number, and billing information when you register for an account, make a purchase, or contact us. We also gather usage data automatically as you interact with our website and services. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. Furthermore, if you enable location services, we may collect your geographical location data. We may also obtain information from third-party sources like social media platforms or public databases to supplement the information we have on file, always in accordance with applicable privacy laws.

2. How We Use Information

   The information we collect is primarily used to provide, maintain, and improve our services. This means using your data to process your transactions, manage your account, deliver customer support, and personalize your experience. We also use information for internal operations, such as data analysis, testing, research, and to monitor and analyze usage and activity trends. Your data helps us to communicate with you about product updates, promotional offers, and important notices. We may also use your information to detect, prevent, and address technical issues or fraudulent activities, ensuring the security and integrity of our services.

3. Sharing Your Information

   We may share your information with trusted third-party service providers who perform functions on our behalf, such as payment processing, data hosting, analytics, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed. We may also share information with business partners if it's necessary to provide a service you've requested or authorized. In certain circumstances, we may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court order or government agency). This includes situations where it's necessary to protect our rights, property, or safety, or the rights, property, or safety of others. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Security of Your Information

   We are committed to protecting the security of your information. We implement a variety of technical and organizational measures designed to safeguard your personal data from unauthorized access, use, alteration, and disclosure. These measures include encryption for data transmission, firewalls, and secure server facilities. We also employ access controls to limit who can access your information to only those employees, contractors, and agents who need to know that information to process it for us, and who are subject to strict contractual confidentiality obligations. Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

   You have certain rights regarding your personal information. You have the right to access the personal data we hold about you and request a copy of it. You can also request that we correct or update any inaccurate or incomplete information. In certain situations, you may have the right to request the erasure of your personal data or to restrict its processing. You may also have the right to object to the processing of your data for certain purposes, such as direct marketing. Where processing is based on your consent, you have the right to withdraw that consent at any time. To exercise any of these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable laws.

6. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or if you would like to exercise your rights regarding your personal information, please do not hesitate to contact us.

You can reach us by:

Email: privacy@ruka.co.za

Mail: Privacy Officer, Ruka, Block 77, Studio Office Park, 5 Concourse Crescent, Lone Hill, Sandton, 2191

We are committed to addressing any concerns you may have and will respond to your inquiries promptly.